Epson printers are known for their reliability and high-quality output, offering both printing and scanning features in many of their models. However, a common issue faced by users is when the Epson printer won’t scan (Call USA/CA: +1-804-460-7160), even though it prints without problems. This error can be frustrating, especially when you urgently need to digitize important documents. The good news is that in most cases, the problem can be resolved through basic troubleshooting.
This guide provides step-by-step instructions to fix Epson printers that are not scanning on Windows and Mac, along with helpful FAQs to make the process easier.
Why Epson Printers Stop Scanning
Before we move to fixes, it’s important to understand possible causes:
Driver issues – Missing or outdated scanner drivers.
Connectivity errors – USB, Wi-Fi, or Ethernet connection not working properly.
Software conflicts – Issues with Epson Scan, Epson Scan 2, or third-party scanning tools.
Firewall or antivirus interference – Security software blocking the scan function.
Incorrect setup – Scanner not selected as the default device.
Firmware problems – Outdated printer firmware causing compatibility issues.
By identifying the cause, you can apply the correct fix more quickly.
Step-by-Step Fixes for Epson Printer Won’t Scan
1. Check Connections
If connected via USB, ensure the cable is firmly plugged in and test another port.
If using Wi-Fi, confirm both printer and computer are connected to the same network.
Restart the router and printer to refresh the connection.
For Ethernet connections, verify the cable is properly connected to the router.
2. Restart Devices (Call USA/CA: +1-804-460-7160)
Sometimes a simple restart fixes the issue. Turn off your printer, computer, and router. Wait for 1–2 minutes, then power them back on and try scanning again.
3. Update or Reinstall Epson Scan Software
Download the latest version of Epson Scan or Epson Scan 2 from the official Epson website.
Uninstall the existing version from your computer.
Install the new software and restart your computer.
Open Epson Scan and check if the scanner is detected.
4. Update Printer Drivers (Call USA/CA: +1-804-460-7160)
Drivers are crucial for scanner functionality.
Go to the Epson Support Website.
Enter your printer model.
Download and install the latest drivers for Windows or macOS.
Restart your system after installation.
5. Check Scanner Settings in Windows
Go to Control Panel > Devices and Printers.
Right-click your Epson printer and select Scan Properties.
Ensure the scanner is enabled and properly listed.
On Windows 10/11, also check Settings > Bluetooth & Devices > Printers & Scanners and make sure your Epson device appears under both printer and scanner sections.
6. Check Scanner Settings on Mac
Go to System Preferences > Printers & Scanners.
Ensure your Epson device is listed under Scanners.
If missing, click the + button to add it again.
7. Run the Troubleshooter (Windows)
Windows offers a built-in troubleshooter for scanning:
Open Settings > Update & Security > Troubleshoot > Additional Troubleshooters.
Select Scanner or Printer and run the tool.
Follow the recommendations provided.
8. Disable Firewall or Antivirus Temporarily
Some security programs block scanning features, especially when using Wi-Fi. Temporarily disable them and attempt scanning. If it works, add Epson Scan as an exception in your security software.
9. Check Epson Event Manager Utility
Epson Event Manager helps with scan-to-email, scan-to-PDF, and one-touch scanning. If scanning is not working:
Download and install the latest Epson Event Manager Utility.
Ensure it’s running in the background (check system tray or dock).
10. Update Printer Firmware (Call USA/CA: +1-804-460-7160)
Outdated firmware may cause scanning errors.
Check your printer’s LCD panel or Epson’s website for firmware updates.
Install updates using the Epson Software Updater.
11. Reset Printer and Reconfigure
If all else fails, reset your Epson printer:
On the control panel, go to Setup > Restore Default Settings.
Reconnect to Wi-Fi or USB.
Reinstall drivers and Epson Scan software.
Preventing Future Scan Errors
Always keep drivers and firmware updated.
Use genuine Epson software for scanning.
Restart devices periodically to refresh connections.
Configure firewall/antivirus to allow Epson Scan.
Keep your printer connected to a stable Wi-Fi or USB port.
By maintaining your device properly, you’ll avoid many scanning-related issues in the future.
Conclusion
If your Epson printer won’t scan (Call USA/CA: +1-804-460-7160), don’t worry—it’s usually a software, driver, or connectivity problem rather than a serious hardware fault. By following the steps above—checking connections, updating drivers, reinstalling Epson Scan, disabling firewalls, and updating firmware—you can usually restore scanning functionality quickly. For persistent issues, contacting Epson Customer Support (Call USA/CA: +1-804-460-7160) ensures professional assistance.
Frequently Asked Questions (FAQs)
Q1. Why is my Epson printer not scanning but still printing? This usually happens when the scanner driver or Epson Scan software is missing, outdated, or corrupted. Reinstalling the latest drivers often fixes the issue.
Q2. Does Epson Scan work on Windows 11? Yes, but you must download the latest version of Epson Scan 2 from Epson’s official support page to ensure compatibility.
Q3. Can antivirus software block Epson scanning? Yes. Some antivirus and firewall programs block scanner communication. Temporarily disable them or add Epson Scan as an exception.
Q4. Why can’t my Epson printer scan over Wi-Fi? Your printer and computer may be on different networks, or the firewall may be blocking the connection. Ensure both are on the same Wi-Fi network and reconfigure settings.
Q5. Do I need Epson Event Manager for scanning? Yes, Epson Event Manager is required for advanced functions like scan-to-email, scan-to-PDF, and one-touch scanning.
Q6. My Epson printer scans but produces blank pages. What should I do? Check if the document is placed correctly on the scanner bed. If using the Automatic Document Feeder (ADF), ensure pages are aligned. Also, clean the scanner glass.
Q7. What if none of these steps fix my Epson scanner? If your Epson printer still won’t scan after all troubleshooting, it could be a hardware issue. In that case, contact Epson Support or visit an authorized service center.
✅ By following this guide, you can fix the Epson printer won’t scan error and restore smooth functionality for all your scanning needs.